Last Updated: January 2026

Thank you for choosing Prismika (operated by Prismika Imaginations LLP) to capture your most treasured moments. These Terms of Service explain how we work together — covering bookings, payments, deliverables, and how we collect, use, and protect your personal data — so you always know what to expect. By booking a session or using our website, you agree to the terms below.

1. Booking & Payment

• To confirm your booking, a 30% non-refundable booking fee is required at the time of reservation. This secures your session date and time.
• The remaining balance must be paid on or before the day of the shoot.
• Bookings are confirmed only after successful payment and acceptance of these terms.

2. Rescheduling

We understand that life can be unpredictable, especially with little ones! Rescheduling is always subject to availability:

• More than 72 hours before the shoot: You may reschedule your session once at no cost (subject to availability).
• Emergency (birth-related): If the baby arrives early or late, or in case of a medical emergency, you may reschedule once at no cost even at shorter notice — up to 12 hours before the scheduled time (subject to availability).
• Within 72 hours of the shoot (non-emergency): Short-notice changes are difficult, but we will do our best to accommodate you. A late rescheduling fee of ₹1,500 applies, payable upfront at the time of rescheduling (subject to availability).
• Within 24 hours of the shoot / no-show: Rescheduling is no longer possible (see Cancellation below).
• Session extension / continuation: If your session cannot be completed within the scheduled time or day and needs to continue on another day or time, an additional fee applies — starting at ₹2,000 (plus applicable taxes) and varying based on factors such as travel distance, additional duration, and setup.

3. Cancellation

The booking amount paid at the time of reservation is non-refundable. Wherever possible, we encourage you to reschedule (see Section 2) or transfer your booking to a friend or family member rather than cancel, so your payment isn’t lost.

• If you cancel your session, the booking amount is forfeited.
• Within 24 hours of the shoot, last-minute cancellations, or no-shows: The booking amount is forfeited in full, and no rescheduling or transfer is possible.

4. Refund

Refunds are only processed under the following specific circumstances:

• Service Failure: If Prismika cancels the shoot due to our own technical failure, photographer illness, or unforeseen circumstances, we will issue a 100% refund of the booking amount.
• Data Loss: In the extremely rare event of a technical failure (e.g., memory card corruption) resulting in permanent loss of images, a full refund of the amount paid will be issued. Our liability is strictly limited to the amount paid for the session.

Refunds are not issued for: subjective dissatisfaction with the artistic style (please review our portfolio before booking), or non-cooperation of the baby/toddler during the shoot (we try our best, but we cannot force a baby to pose).

Refund timeline: Once approved, refunds are processed within 5-7 business days and credited back to the original method of payment (Bank Transfer / UPI / Credit Card).

5. Deliverables & Timelines

We are committed to delivering your memories in a timely and professional manner:

• Unedited Photos: A private digital gallery with all unedited images will be shared within 24 hours of shoot completion (defined as full payment received).
• Edited Photos: Once you select your favorite images for editing, we will deliver the final edited photos within 15 days.
• Print Products: Physical products such as albums and framed prints will be delivered within 30 days of edited photo delivery.
• We’ll communicate each next step and send reminders if we need any input from your side (like image selections).

6. Image Retention Policy

• We keep your unedited and edited images safely stored for 60 days after the shoot date.
• We recommend downloading and backing up your files promptly once received.

7. Customer Experience & Communication

• We are here for you! Every customer query or request will receive a response within 24 hours during business days.
• We strive to provide a friendly, welcoming environment and expect the same courtesy from all clients.

8. Image Rights & Usage

• All images and videos taken during the session are the copyrighted property of Prismika.
• Clients receive high-resolution digital files with personal usage rights (such as printing, sharing with family, or posting on personal social media).
• We respectfully reserve the right to use selected images for promotional purposes, including on our website, social media, and portfolios, unless the client explicitly opts out in writing prior to the shoot.

9. Safety & Conduct

• Our studio and team maintain the highest standards of hygiene and safety, especially for newborn and toddler shoots.
• We request clients and their guests to cooperate respectfully with our staff for the best experience.

10. Limitations & Liability

• While we do everything to ensure the best outcome, Prismika is not liable for unforeseen delays or issues due to circumstances beyond our control (such as technical failures, extreme weather, or health emergencies).

11. Information We Collect

To provide our services, we collect only the information we genuinely need:

• Personal details you share when enquiring or booking — your name, phone number, email address, your maternity due date or baby’s date of birth (for scheduling), and your postal address (only if we’re shipping prints or albums).
• Visual data — the photographs and videos captured during your session.
• Technical data — basic device, IP address, browser, and usage information collected automatically through cookies and similar technologies.

12. How We Use Your Information

We use your information only for legitimate business purposes:

• Service delivery — scheduling your shoot, delivering your photos, and sharing booking updates.
• Marketing — sending occasional offers or updates, only if you have opted in.
• Analytics & ads — understanding website traffic and showing you relevant ads (via Google Analytics and Google Ads remarketing).
• Portfolio — showcasing our work, subject to the Images of Minors clause below.

13. Images of Minors & Model Release

As newborn and toddler specialists, we treat images of children with particular care.

• By default, as the copyright owner, we may feature selected images in our portfolio (website, Instagram, and similar) to show prospective clients our work.
• If you’d prefer your child’s images to stay private, simply let us know in writing before the shoot. We’re happy to sign a Non-Disclosure Agreement (NDA) on request (a small additional fee may apply).

14. Third-Party Services & Cookies

Our website uses trusted third-party services, such as Google Analytics and Google Ads, to improve your experience.

• These vendors, including Google, may use cookies to serve ads based on your previous visits to our site.
• You can opt out of personalised advertising at any time via Google’s Ad Settings.

15. Data Protection & Retention

• We store your data on secure servers using standard encryption.
• Raw (unselected) images are permanently deleted once your selection is complete.
• Final edited images are retained for a limited period (typically 6 months to 1 year) as a backup, after which they may be removed to free up space.

16. Sharing of Information

We never sell your personal data. We share only what’s necessary, and only with trusted partners:

• Printing labs — to produce your albums or frames.
• Courier partners — to deliver physical products to you.

17. Grievance Officer

In line with India’s Information Technology Act, 2000, you may contact our Grievance Officer with any data-privacy concern:

• Company: Prismika Imaginations LLP
• Address: Chikkathogur, Bangalore South, Electronic City, Bengaluru, Karnataka 560100
• Email: contact@prismika.com
• Phone: +91 95915 18857

18. Governing Law

These terms are governed by the laws of India. Any disputes arising from our services or these terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

By completing a booking with Prismika, you acknowledge and accept these terms in good faith. We genuinely appreciate your trust and look forward to creating lasting memories for you and your family.

For any questions or clarifications, please reach out to us at:
📧 support@prismika.com
📞 +91 95915 18857
🌐 https://prismika.com